Recursos Humanos

Contents

Module Overview 1

Lesson: The MSF Team Model 2

Lesson: MSF Role Clusters 15

Lesson: Scaling Teams for Project

Efficiency 28

Lesson: A Scalable Approach to Project

Management 40

Module Summary 51

Module 2: Building an

MSF Team

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Module 2: Building an MSF Team 1

Module Overview

! The MSF Team Model

! MSF Role Clusters

! Scaling Teams for Project Efficiency

! A Scalable Approach to Project Management

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The MSF team model is based on many years of experience Microsoft® has in

forming small, multidisciplinary teams that successfully develop IT solutions.

After completing this module, you will be able to:

! Discuss how six of the eight MSF foundational principles apply to the team

model.

! Identify the major project goal associated with each team role cluster on an

MSF project.

! Identify how to organize an MSF team with a specific number of

participants.

! Discuss how project management in MSF is distributed among team leads

on large projects.

Introduction

Objectives

2 Module 2: Building an MSF Team

Lesson: The MSF Team Model

After completing this lesson, you will be able to:

! Describe why the MSF team model was created

! Describe the MSF team model structure

! Discuss the key concepts and proven practices that relate

to the team model

! Discuss how six of the eight MSF foundational principles

apply to the team model

*****************************illegal for non-trainer use******************************

This lesson introduces the MSF team model.

After completing this lesson, you will be able to:

! Describe why the MSF team model was created.

! Describe the MSF team model structure.

! Discuss the key concepts and proven practices of the MSF team model.

! Describe how six of the eight MSF foundational principles apply to the team

model.

Introduction

Lesson objectives

Module 2: Building an MSF Team 3

Activity: Communicating in Teams

Follow your instructor’s directions

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The instructions for this activity are in the Activities Appendix. Your instructor

may have additional directions.

4 Module 2: Building an MSF Team

Symptoms of Challenged Projects

“This thing is

unpredictable – we

keep discovering

new problems”

“It’s just too

difficult to use”

“We couldn’t get

the information

we needed to

do our work”

“We were unaware

of how the work of

other team members

affected our work”

“The project

was late and

over budget”

“What was

built really

isn’t what

we needed”

“It doesn’t meet

our expectations –

we’re not happy” “We didn’t

understand clearly

what we were

supposed to do”

“We can’t get

it to operate

well in our

environment”

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The quotes on the slide come from customers and project team members. Those

on the top and bottom represent typical complaints made by customers and

users when they are unhappy with the outcome of a project. The three

comments in the middle are from team members and offer some insight into the

obstacles they encountered in successfully completing their work.

Too often, the cause for project challenges or failures could have been

addressed by clearly identifying the main project goals and then modeling a

way to achieve those goals through designated participants on the team.

Microsoft has found that one of the best ways to reduce project failure rates is

by taking a proactive approach to organizing teams in a way that addresses

these common issues head-on.

Module 2: Building an MSF Team 5

Goals for Successful Projects

Establish good communications

Related Project Goal

for Success

Deliver within project

constraints

Build to specifications

Release with issues identified

and addressed

Deploy smoothly and prepare

well for ongoing operations

Enhance user effectiveness

“The project was late and over

budget”

...