Solicitud por correo electrónico

3. Escriba un correo electrónico donde haga la solicitud de un recurso físico de la oficina, utilice el vocabulario y las estructuras gramaticales aprendidas.

Good afternoon Bogotá 2014

Mrs. Gonzalez

Yours sincerely

This mail is to request the provision of office items for my company as there are materials that are worn; I ask please send the following:

12 Boxes of pens

4 Boxes of folders

1 Telephone

2 Calculators

4 Boxes of DVD

4 Staplers

3 Boxes of sellotape

5 Boxes of clips

This would be all; stay abreast of any concerns.

Thanks.

Sincerely

Angie Carreño Carolina

4. Foro: Costumer service: “There’s got to be a better way”

Observe el video e identifique los personajes principales, luego responda las preguntas:

1. What is the attitude of all the customer service staff?

R/the attitude of staff gave very relaxed around the bush and much delayed to the end no solution to the problem.

2. What do you think about their service?

R/ it's a little bad since no solution to the problem given customer.

3. Do they solve his problem?

ANNEX 1

READING SESSION

READING

Read the paragraphs below. Are the statements true (T) or false (F)?

1 Rich people often give money to charity. V

2 Rich people usually give more than money. V

3 Charities need business help. V

4 American companies often have social events. V

5 Office social events are very popular in Britain. F

6 Companies want people to meet in an informal way. V

7 Picnics are not always a good idea V

8 Some workers like to file things immediately. V

9 Pilers are always disorganised. F

10 People with untidy desks can never find things. F

a) There are more rich people in the world today than in the past. Many of these people give

money to charities. Some people believe that these rich business people could give more than just money. For example they could help charities to be good businesses. Charities need to make money and use it in the best way for them, like any other business. A business expert can help them.

b) Office social events are popular in America, but not so much in Britain. Companies think

social events are a good way for people to meet informally. Organizing picnics, however, has

some disadvantages. For example, the weather can be bad, the children can be noisy, and some people do not like eating outside with insects flying around. Other people are worried

...