Room Division

How do you define productivity?

The product, result measure per employee

3 dif. Techniques / ways measuring productivity

• Housekeeping of room clean by camaristas

• Front desk (walk in)

• F & B (turnovers)

SWOT

A way to analize of the organization the internal and external opportunity and trends

O, T – external by mkt

S,W – internal by finance

We need a mkt plan

S,W – Competitiveness

Definition of competitiveness?

Result of the competitivity, we have similar productivity, quality of my business to help me to competes, compare to similar class, productivity

What is Revenue management ?

technique base on supply demand to increase sales, competitive strategy advantage, make decisions on information to increase ,money, more in common

ofert balance demand

forces me to use mkt mix

what is forecasting?

To know every day the number of rooms we have available for sell, for the next 10 days

Out of order : Rooms kept under out of order are not sellable and these rooms are deducted from the hotels inventory. A room may be out-of-order for a variety of reasons, including the need of maintenance, refurbishing and extensive cleaning etc

Stayovers : Remain overnight, as in We hadn't planned to stay over but the bad weather changed our plans

Understays: Hotel guest who checks out before the scheduled date

No show: Traveler who fails to show up for a reserved room without notifying the hotel of the cancellation. He or she is usually charged for one night's room charges

Over stay: People change the reservation in the system (internet, telephone, but NOT in the hotel)

Service Profit Chain: Employee –service—Guest –profit revenue—owners ==== HAPPY (Cuadritos)

Pricing strategies: The market is divided in :(Piramide) AA = skimming: high rate/price, low volume, A, B = penetration: low rate / price, high volume, C, D

Budget 3 steps: It’s the plan of business for the next 12 months

*Revenue MENOS *Expenses/ cost, V.C + FC = G.O.P

Definition

...