DANIEL ESCOBAR

DANIEL ESCOBAR

(819) 555-1234

E-mail: daniel.escobar@gmail.com

To obtain a position analyzing and implementing the latest business technologies (esto es un objetivo profesional a mediano/largo plazo en solo dos renglones)

Professional Experience (unos pocos conocimientos que le permitan al recruiter ver en que te has destacado profesionalmente)

• Demonstrated systematic, innovative and creative problem solving capabilities with respect to the development, testing, implementation and support of different types of computer systems.

• Detail oriented with a commitment to high standards.

• Excellent analytical strengths for complex technical analysis, productivity improvement and system design.

• Excellent troubleshooting skills on desktop and server technologies.

• Working knowledge of System and Project life cycle methodologies.

• Strong communicatin, motivation and analytical skills.

Work Experience (en orden coronologico inverso, cada trabajo con con una breve descripción de tus funciones)

June 2005 - Present Somecompany1, Ottawa

FuncionA

• Provided first-line technical support for PCs printers, terminals, and software problems via telephone, fax, e-mail and person to person.

• Occasionally traveled to customer sites for troubleshooting or installation of products.

• Provided internal technical support.

• Tracked and documented all technical support calls received.

• Supported of all customers' computer enquiries.

• Ensured courteous, prompt service to clients with computer problems.

• Assisted customers with installation and configuration of products.

• Provided guidance, assistance, coordination & follow-up on client questions & resolves complex problems or malfunctions of systems applications and software.

June, 2004 – May, 2005 Empresa1, Buenos Aires (Argentina)

FuncionB

 Provided Second level support for end customer issues during normal business hours and on-call support outside of business hours.

 Ensured proper documentation was produced to help end user and first level support properly understand and use the system.

 Created operational SQL procedures

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