ITIL. Scope and purpose of

1. Scope and purpose of

document

1.1. Synopsis

The purpose of this document is to inform all parties

interested in ITIL qualifications of the rules and guidelines of

the official ITIL qualification scheme.

The document will outline the roles and responsibilities of all

official parties within the ITIL Version 3 qualification scheme

as well as the overarching principles and guidelines of the

scheme.

1.2. Suggested reading

Potential examination candidates are advised to read sections

4, 6, 7, 9, 10, 11, 12, 13, 14 and 15 of this document.

Training providers who are interested in becoming officially

recognized within the qualification scheme are advised to read

sections 9, 10, 11 and 12 of this document and the ITIL ATO

Scheme Brochure.

Examination Institutes seeking approval to administer the ITIL

qualification scheme are advised to read this entire document

and the ITIL Examination Institute Scheme Brochure.

2. ITIL Overview

2.1. What is ITIL?

ITIL is Best Practice IT Service Management which is used by

many hundreds of organizations around the world. A whole

ITIL philosophy has grown up around the guidance contained

within the ITIL books and the supporting certification and

qualification scheme.

The ethos behind the development of ITIL is the recognition

that organizations are becoming increasingly dependent on IT

in order to satisfy their corporate aims and meet their business

needs. This leads to an increased requirement for reliable,

high-quality IT services.

ITIL provides the foundation for quality IT Service Management

through documented, proven processes that cover the entire

Service Lifecycle. It is easy for organizations to learn, tailor and

implement to suit their environment.

The widespread adoption of the ITIL guidance has encouraged

organizations worldwide, both commercial and nonproprietary,

to develop supporting products as part of a

shared ‘ITIL Philosophy’. The ITIL publications and supporting

schemes are kept up to date with current best practice and

changes within the marketplace through a regular review

cycle to update content in collaboration with a wide range

of international users and stakeholders in the IT service

management community. ITIL Version 3 was formally released

on 5th June 2007.

ITIL is aligned with various international

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