Se tiene 2 servidores: 2 cajeras

SE TIENE 2 SERVIDORES: 2 CAJERAS

LLEGAN LOS CLIENTES AL BANCO CON UNA INTERLLEGADA DE UN CLIENTE CADA 10 MINUTOS.

EL TIEMPO DE ATENCION SIGUE UN COMPORTAMIENTO NORMAL DE 40 MINUTOS CON UNA DESV ESTAN DE 5 MINUTOS.

SE DESEA CONOCER EL TIPO DE TRANSACCION REALIZADA Y QUIEN ATENDIO AL CLIENTE CADA VEZ

SABIENDO QUE SE CUENTA CON LA SIGUIENTE INFORMACION HISTORICA:

FRECUENCIA prob acum Rmin Rmax

DEPOSITOS 40 0.27 0.267 0.00 0.27

RETIROS 50 0.33 0.600 0.27 0.60

COBRO CHEQUE 20 0.13 0.733 0.60 0.73

ADQUIRIR TARJETA 40 0.27 1.000 0.73 1.00

150

supuesto:

A. HAY UN CLIENTE QUE ESTA SIENDO ATENDIDO POR LA CAJERA1

B. ENTRE LA CAJERA1 Y CAJERA2, QUIEN SE DESOCUPE PRIMERO

DEBE ATENDER INMEDIATAMENTE

Lambda 0.1 media 40

cl/min desv.standar 5

caja 1 caja 2

n.° de cliente reloj azar interll de cli azar tipo tiempomedio menor tiempo caja inicio t aten cola inicio t aten cola

1 0.00 0.510 6.74 0.600 COBRO CHEQUE 39.41 c1 - 39.41

2 6.74 0.325 11.24 0.601 COBRO CHEQUE 34.58 c2 39.41 6.74 41.32

3 17.97 0.715 3.36 0.246 DEPOSITOS 44.32 39.41 c1 39.41 83.74 1 41.32

4 21.33 0.494 7.04 0.738 ADQUIRIR TARJETA 31.15 39.41 c2 83.74 1 41.32 72.47 1

5 28.37 0.042 31.81 0.427 RETIROS 42.62 41.32 c2 83.74 1 72.47 115.09 2

6 60.18 0.290 12.38 0.525 RETIROS 42.06 72.47 c1 83.74 125.79 1 115.09 1

7 72.56 0.262 13.40 0.440 RETIROS 33.56 83.74 c2 125.79 1 115.09 148.64 1

8 85.96 0.710 3.43 0.806 ADQUIRIR TARJETA 38.72 115.09 c1 125.79 164.51 1 148.64 1

9 89.39 0.307 11.82 0.397 RETIROS 46.94 125.79 c2 164.51 1 148.64 195.58 2

10 101.21 0.039 32.50 0.806 ADQUIRIR TARJETA 38.72 148.64 c1 164.51 203.24 2 195.58 2

11 133.71 0.806 2.15 0.510 RETIROS 39.49 164.51 c2 203.24 1 195.58 235.08 2

12 135.86 0.959 0.42 0.384 RETIROS 48.32 195.58 c1 203.24 251.56 2 235.08 2

13 136.28 0.583 5.40 0.770 ADQUIRIR TARJETA 44.34 203.24 c2 251.56 2 235.08 279.41 3

14 141.68 0.469 7.56 0.651 COBRO CHEQUE 39.02 235.08 c1 251.56 290.58 3 279.41 3

15 149.24 0.062 27.84 0.154 DEPOSITOS 36.08 251.56 c2 290.58 3 279.41 315.50 3

16 177.08 0.467 7.61 0.076 DEPOSITOS 44.42 279.41 c1 290.58 335.00 3 315.50 3

17 184.69 0.666 4.06 0.287 RETIROS 35.06 290.58 c2 335.00 3 315.50 350.56 4

18 188.75 0.651 4.30 0.135 DEPOSITOS 29.93 315.50 c1 335.00 364.93 4 350.56 4

19 193.05 0.966 0.35 0.476 RETIROS 32.70 335.00 c2 364.93 4 350.56 383.26 5

20 193.39 0.709 3.43 0.554 RETIROS 36.14 350.56 c1 364.93 401.07 5 383.26 5

21 196.83 0.263 13.36 0.664 COBRO CHEQUE 43.78 364.93 c2 401.07 5 383.26 427.04 5

22 210.19 0.290 12.38 0.089 DEPOSITOS 41.28 383.26 c1 401.07 442.35 5 427.04 5

23 222.57 0.368 10.00 0.382 RETIROS 45.03 401.07 c2 442.35 5 427.04 472.06 6

24 232.57 0.541 6.14 0.141 DEPOSITOS 42.18 427.04 c1 442.35 484.53 6 472.06 6

25 238.72 0.451 7.95 0.525 RETIROS 58.87 442.35 c2 484.53 6 472.06 530.93 6

26 246.67 0.802 2.20 0.249 DEPOSITOS 41.35 472.06 c1 484.53 525.88 7 530.93 6

27 248.87 0.539 6.18 0.886 ADQUIRIR TARJETA 32.39 484.53 c1 525.88 558.27 8 530.93 6

28 255.05 0.058 28.47 0.879 ADQUIRIR TARJETA 41.85 525.88 c2 558.27 7 530.93 572.78 7

29 283.52 0.786 2.41 0.539 RETIROS 41.71 530.93 c1 558.27 599.98 8 572.78 6

30 285.93 0.680 3.85 0.664 COBRO CHEQUE 36.01 558.27 c2 599.98 8 572.78 608.79 7

31 289.79 0.678 3.89 0.831 ADQUIRIR TARJETA 36.56 572.78 c1 599.98 636.55 9 608.79 7

32 293.68 0.073 26.16 0.606 COBRO CHEQUE 46.07 599.98 c2 636.55 8 608.79 654.86 8

33 319.84 0.073 26.11 0.110 DEPOSITOS 38.94 608.79 c1 636.55 675.49 9 654.86 7

34 345.94 0.309 11.76 0.756 ADQUIRIR TARJETA 38.97 636.55 c2 675.49 8 654.86 693.83 8

35 357.70 0.657 4.21 0.720 COBRO CHEQUE 34.67 654.86 c1 675.49 710.16 9 693.83 7

36 361.91 0.413 8.83 0.465 RETIROS 34.02 675.49 c2 710.16 9 693.83 727.84 8

37 370.74 0.283 12.61 0.851 ADQUIRIR TARJETA 40.69 693.83 c1 710.16 750.85 9 727.84 8

38 383.35 0.317 11.49 0.482 RETIROS 46.82 710.16 c2 750.85 9 727.84 774.66 8

39 394.84 0.320 11.38 0.282 RETIROS 37.09 727.84 c1 750.85 787.94 10 774.66 8

40 406.23 0.258 13.55 0.760 ADQUIRIR TARJETA 43.76 750.85 c2 787.94 9 774.66 818.43 9

41 419.78 0.539 6.18 0.068 DEPOSITOS 37.21 774.66 c1 787.94 825.15 10 818.43 9

42 425.96 0.407 8.98 0.016 DEPOSITOS 36.60 787.94 c2 825.15 10 818.43 855.03 10

43 434.94 0.100 23.07 0.318 RETIROS 34.33 818.43 c1 825.15 859.49 11 855.03 9

44 458.01 0.429 8.47 0.737 ADQUIRIR TARJETA 43.57 825.15 c2 859.49 10 855.03 898.60 10

45 466.47 0.780 2.48 0.328 RETIROS 41.51 855.03 c1 859.49 901.00 11 898.60 10

46 468.95 0.294 12.23 0.970 ADQUIRIR TARJETA 45.10 859.49 c2 901.00 11 898.60 943.69 11

47 481.18 0.969 0.31 0.408 RETIROS 34.09 898.60 c1 901.00 935.09 12 943.69 10

48 481.50 0.021 38.42 0.576 RETIROS 44.85 901.00 c1 935.09 979.93 13 943.69 10

49 519.92 0.564 5.73 0.803 ADQUIRIR TARJETA 53.81 935.09 c2 979.93 12 943.69 997.50 11

50 525.65 0.505 6.83 0.993 ADQUIRIR TARJETA 39.27 943.69 c1 979.93 1,019.21 13 997.50 11

51 532.47 0.093 23.75 0.893 ADQUIRIR TARJETA 45.24 979.93 c2 1,019.21 12 997.50 1,042.74 11

52 556.22 0.987 0.13 0.068 DEPOSITOS 32.35 997.50 c1 1,019.21 1,051.56 13 1,042.74 11

53 556.35 0.434 8.34 0.737 ADQUIRIR TARJETA 38.33 1,019.21 c2 1,051.56 13 1,042.74 1,081.06 12

54 564.70 0.128 20.53 0.455 RETIROS 46.74 1,042.74 c1 1,051.56 1,098.30 13 1,081.06 12

55 585.23 0.489 7.16 0.827 ADQUIRIR TARJETA 46.67 1,051.56 c2 1,098.30 13 1,081.06 1,127.74 12

56 592.39 0.612 4.90 0.153 DEPOSITOS 39.50 1,081.06 c1 1,098.30 1,137.80 14 1,127.74 12

57 597.29 0.144 19.40 0.466 RETIROS 45.78 1,098.30 c2 1,137.80 14 1,127.74 1,173.52 13

58 616.69 0.905 1.00 0.734 ADQUIRIR TARJETA 43.62 1,127.74 c1 1,137.80 1,181.42 14 1,173.52 12

59 617.69 0.475 7.45 0.206 DEPOSITOS 41.51 1,137.80 c2 1,181.42 14 1,173.52 1,215.03 13

60 625.14 0.276 12.86 0.722 COBRO CHEQUE 35.73 1,173.52 c1 1,181.42 1,217.15 15 1,215.03 13

61 638.00 0.421 8.64 0.684 COBRO CHEQUE 42.21 1,181.42 c2 1,217.15 14 1,215.03 1,257.23 14

62 646.64 0.611 4.93 0.367 RETIROS 43.39 1,215.03 c1 1,217.15 1,260.54 15 1,257.23 14

63 651.58 0.196 16.31 0.166 DEPOSITOS 39.95 1,217.15 c2 1,260.54 15 1,257.23 1,297.19 15

64 667.89 0.559 5.81 0.129 DEPOSITOS 43.62 1,257.23 c1 1,260.54 1,304.17 16 1,297.19 14

65 673.70 0.272 13.02 0.208 DEPOSITOS 47.36 1,260.54 c2 1,304.17 16 1,297.19 1,344.55 15

66 686.72 0.648 4.34 0.388 RETIROS 42.70 1,297.19 c1 1,304.17 1,346.87 16 1,344.55 15

67 691.06 0.256 13.61 0.097 DEPOSITOS 45.01 1,304.17 c2 1,346.87 16 1,344.55 1,389.57 16

68 704.67 0.401 9.15 0.952 ADQUIRIR TARJETA 33.96 1,344.55 c1 1,346.87 1,380.83 17 1,389.57 15

69 713.82 0.322 11.32 0.952 ADQUIRIR TARJETA 37.39 1,346.87 c1 1,380.83 1,418.22 17 1,389.57 15

70 725.14 0.405 9.04 0.631 COBRO CHEQUE 42.03 1,380.83 c2 1,418.22 17 1,389.57 1,431.60 16

71 734.18 0.863 1.47 0.714 COBRO CHEQUE 37.21 1,389.57 c1 1,418.22 1,455.43 18 1,431.60 15

72 735.65 0.744 2.96 0.705 COBRO CHEQUE 47.13 1,418.22 c2 1,455.43 18 1,431.60 1,478.72 16

73 738.61 0.143 19.47 0.121 DEPOSITOS 42.10 1,431.60 c1 1,455.43 1,497.53 19 1,478.72 16

74 758.09 0.758 2.77 0.866 ADQUIRIR TARJETA 37.58 1,455.43 c2 1,497.53 18 1,478.72 1,516.30 17

75 760.85 0.551 5.96 0.792 ADQUIRIR TARJETA 36.57 1,478.72 c1

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