Tecnologia bancaria

Quality Assurance Plan

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Table of Contents

1        Overview        4

1.1        Purpose        4

The purpose of the quality management plan is to define the objectives, processes, tools, metrics, roles and responsibilities required to implement an effective quality assurance program for Citibanamex technology projects.        4

1.2        Roles y Responsabilities        4

2        Plan de Aseguramiento de Calidad        5

2.1        Generalidades del Aseguramiento de Calidad        5

2.2        Evaluaciones de Calidad        5

2.2.1        Enfoque de la Evaluación de Calidad        5

2.2.2        Falta de Cumplimiento y Escalamiento        6

2.2.3        Reportes de la Evaluación de Calidad        6

2.2.4        Cierre de la Evaluación de Calidad        7

2.2.5        Enfoque de la Revisión de Aseguramiento de Calidad        7

2.2.6        Hallazgos de las Revisiones de Aseguramiento de Calidad        7

3        Plan de Control de Calidad        8

3.1        Generalidades del Control de Calidad        8

3.2        Administración de Entregables        8

3.2.1        Revisiones de Entregables        8

3.2.1.1        Clasificaciones de Defectos en la Revisión de Entregables        9

3.2.1.2        Formato de Retroalimentación de Entregables        9

3.3        Métricas del Proyecto        9

3.3.1        Plan de Métricas        9

4        Plan de Soporte de Calidad        10

4.1        Generalidades del Soporte de Calidad        10

4.2        Programa de Revisión del Proyecto        10

4.2.1        Tipos de Revisión y Programación del Proyecto        11

1. Overview

1. Purpose

The purpose of the quality management plan is to define the objectives, processes, tools, metrics, roles and responsibilities required to implement an effective quality assurance program for Citibanamex technology projects.

1.2     Objectives of the Quality Assurance Plan

The objectives of the quality management plan are:

• Define project quality objectives.
• Define the approach to verify that the methods, processes, formats and tools are being used correctly by the project team and are effective.
• Define the approach to verify that deliverables are meeting project standards and quality expectations.
• Define the project metrics that will be used to monitor and control project performance, processes and quality.
• Define additional groups outside the main project team that will be visiting and supporting the project to achieve quality objectives.
• Document the data privacy approach for the project.

1. Roles y Responsabilities

The following table describes the roles and responsibilities involved in implementing the project quality management plan:

1. Quality Assurance plan

This section describes the generic process of a review and the interaction that must be carried out between the roles and control points that are considered throughout the project.

1. Quality Assurance Overview

Quality assurance is the implementation of the planned and structured activities to help verify that the project employs all the processes necessary to create high quality deliverables that meet the requirements. This section of the quality management plan describes the tasks related to quality assurance and defines the plans for reviewing project evaluations made by the Quality Assurance Team

1. Quality Assessments

Quality assessments are performed to confirm that the processes and standards defined in approved plans (such as the project management plan) are followed by the project team. Quality assessments are focused on answering three questions:

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