Booking template

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Group Process:

A.1.0 Booking Rollover Process

Process owner: Booking Desk Team

Version History

Approval List

Distribution List

CONTENTS

1        INTRODUCTION        4

2        ACRONYMS AND GLOSSARY        4

3        PURPOSE        5

4        APPLICABILITY        5

5        SCOPE        5

6        OVERALL PROCESS        6

6.1        Process Over View        6

6.2        Process main steps        6

7        DESCRIPTION OF GENERAL PROCESS        7

7.1        General Operating Detail        7

7.1.1        Customer Responsibility        7

7.1.2        Carrier Responsibility        8

7.2        Business Rules and Instructions        10

7.3        Turn Around Time        10

7.4        

7.5        Booking rollover stages.        11

7.6        General remarks before rollover container.        11

8        ROLLOVER WORDING        11

9        APPENDIX        13

9.1        Appendix 1: Booking Status        13

1. INTRODUCTION

In a dynamic industry as much as for Transportation many changes may be faced during exportation processes. Since problems which are out of our control or also a demanding made by associated parties. During the Booking process, a customer or a Line decision can imply some changes in the Booking.

Generally, these requests are on booking contents, structure and timing which cover most of booking steps and mandatory information as much as weight, quantity of containers, destination, vessel or even port of loading.

Based on this natural need, a booking may be changed at any moment to attend a request which may be made from customer or even for carrier due a commercial or operation need which will demand explanations to customer or even due a vessel clean up after vessel departure. To support the team to perform this task inside the system, Booking Desk team uses the Booking Module inside the corporate application called LARA.

This request can happen in three different timing: before customer pick up the container, after customer pick up the container and at BL DRAFT production. This document will describe the process to manage rollover.

1. ACRONYMS AND GLOSSARY

1. PURPOSE

The purpose of this document is to describe the stages, general remarks, and owner of booking rollover process.

1. APPLICABILITY

This document concerns all CENTRAM agencies of CMA CGM Group. Following the Agency Core Model, the task is performed by the Booking Desk department.

1. SCOPE

This process is inserted in the BOOKING domain, which contains 3 general processes. This third general process is Manage Amendments, which has 3 sub processes, and the present document is dedicated to Manage Rollover.

1. OVERALL PROCESS

1. Process Overview

1. Process main steps

1. DESCRIPTION OF GENERAL PROCESS

1. General Operating Detail

After all process for confection and amending booking, an event before loading can incur in a mass transference. The point which changes all the procedure to be taken is the cost responsibility once if customer is the responsible part, basically all amendment process for vessel transference must be taken, passing through checking on allocation availability, agreement validation (e.g.: SQ/USSC) and through a new auto freighting, and if it’s a carrier request only voyage number is amended as per instruction. Also, important to mention that for both scenarios when a special booking (Haz, OOG or Break Bulk) is transferred its approval is invalidated and a new approval must be requested to each competent department.

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