Booking template
Enviado por Yasser Ali • 30 de Julio de 2023 • Ensayos • 3.105 Palabras (13 Páginas) • 35 Visitas
Document Name: A.1 Booking rollover process | Ver 1.0 |
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Group Process:
A.1.0 Booking Rollover Process
Process owner: Booking Desk Team
Version History
Version | Date | Author | Description |
1.0 | 02-July-2023 | CENTRAM CLUSTER -Yasser Lopez | Document Creation |
Approval List
Name | Designation | Approval Status |
Customer support manager | ||
Customer experience manager | ||
Customer care manager |
Distribution List
Name | Designation | Status |
Agencies GM | All Group Agency General Managers | |
Agencies CS supervisors | All Group Agency CENTRAM |
CONTENTS
1 INTRODUCTION 4
2 ACRONYMS AND GLOSSARY 4
3 PURPOSE 5
4 APPLICABILITY 5
5 SCOPE 5
6 OVERALL PROCESS 6
6.1 Process Over View 6
6.2 Process main steps 6
7 DESCRIPTION OF GENERAL PROCESS 7
7.1 General Operating Detail 7
7.1.1 Customer Responsibility 7
7.1.2 Carrier Responsibility 8
7.2 Business Rules and Instructions 10
7.3 Turn Around Time 10
7.4
7.5 Booking rollover stages. 11
7.6 General remarks before rollover container. 11
8 ROLLOVER WORDING 11
9 APPENDIX 13
9.1 Appendix 1: Booking Status 13
INTRODUCTION
In a dynamic industry as much as for Transportation many changes may be faced during exportation processes. Since problems which are out of our control or also a demanding made by associated parties. During the Booking process, a customer or a Line decision can imply some changes in the Booking.
Generally, these requests are on booking contents, structure and timing which cover most of booking steps and mandatory information as much as weight, quantity of containers, destination, vessel or even port of loading.
Based on this natural need, a booking may be changed at any moment to attend a request which may be made from customer or even for carrier due a commercial or operation need which will demand explanations to customer or even due a vessel clean up after vessel departure. To support the team to perform this task inside the system, Booking Desk team uses the Booking Module inside the corporate application called LARA.
This request can happen in three different timing: before customer pick up the container, after customer pick up the container and at BL DRAFT production. This document will describe the process to manage rollover.
ACRONYMS AND GLOSSARY
WORD | ACRONYMS | GLOSSARY |
Break Bulk | BB | Special cargo which cannot be containerised and which needs to be transported unpackaged but protected (i.e: Machine, Yacht, …) |
Booking | BKG | Act of recording arrangements for the transportation of goods by Vessel and other conveyance if any |
DRAFT Bill of Lading | DRAFT BL | Draft document created by the shipping company waiting for customer validation |
Feeder | Feeder | Cargo, to/from regional ports (or to/from a river port), are transferred to/from a central hub port for a long-haul ocean voyage. |
Hazardous | HAZ | A substance or material that is determined to be capable of setting an unreasonable risk to health, safety or property when transported in commerce |
Journey Leg | JL | Journey Leg of a given BL consists of operational point-to-point connections of a BL. Journey legs can also be called as “Routing” of a BL. |
Out Of Gauge | OOG | OOG refers to cargo too large to fit standard containers. It generally involves revenue sources (i.e., out of gauge surcharge). It generates lost slots. |
Port of Transhipment | PTS | Port of Transshipment (PTS) is the port where box is transferred from one vessel to another |
Roll Over | R/O | Units not shipping due to Operational reasons |
Rollover | Rollover | The carrier decided to rollover cargo due to its own reasons. Carrier is responsible for the change of the container in the Terminal quay. |
Special Quotation | SQ | Pricing reference with validity limited in time |
Transference | Transference | The customer decided to transfer the cargo due to his own reasons. Customer is responsible for the change of the container in the Terminal quay. |
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