Customer support

Customer Support

The Customer Service or just customer service is the service provided by a company to interact with customers. It is the set of interrelated activities offered by a supplier so that the customer gets the product at the time and place and proper use of the same is ensured. It is a marketing tool that can be very effective in an organization if it is used properly, for it must follow certain institutional policies. Customer service management is performed by each person working in a company and have the opportunity to be in contact with customers and generate in them some level of satisfaction.

 It is designated by the concept of Customer to providing that service and provide companies that sell services or products, among others, to their customers to contact them directly . If these need to express complaints, suggestions , raise concerns about the product or service in question , request additional information, requesting service , the main options and alternatives offered by this sector or area of ​​companies to their consumers, customers an enterprise should contact the service.

Are varied ways in which a client or consumer can contact the area of customer service by phone, it is normally free numbers , ie , no cost to the caller , and they offer a number of options for answer questions , complaints or suggestions. Once the desired option will be attended by a representative of the company that will take note of the request or claim is selected. Another common way of attention these days is to send an email that come directly to the boxes of those working in the area of ​​customer service . They offer the same attention that the lines of free attention and are ideal for those who do not like waiting for addressed.

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