Privacy Statement Salesforce

Privacy Statement, effective as of July 18,2013

Salesforce.com, inc. (“salesforce.com” or the “Company”) is committed to protecting the privacy of individuals who visit the Company’s Web sites (“Visitors”), individuals who register to use the Services as defined below (“Customers”), and individuals who register to attend the Company’s corporate events (“Attendees”). This Privacy Statement describes salesforce.com’s privacy practices in relation to the use of the Company’s Web sites and the related applications and services offered by salesforce.com (the “Services”).

Salesforce.com has been awarded TRUSTe's Privacy Seal signifying that this Privacy Statement and associated practices have been reviewed by TRUSTe for compliance with TRUSTe's program requirements including transparency, accountability, and choice regarding the collection and use of your personal information. TRUSTe's mission, as an independent third party, is to accelerate online trust among consumers and organizations globally through its leading privacy trustmark and innovative trust solutions. If you have questions or complaints regarding salesforce.com’s Privacy Statement or associated practices, please contact us here. If you are not satisfied with our response you can contact TRUSTe here. TRUSTe will then serve as a liaison with salesforce.com to resolve your concerns.

Salesforce.com is also a certified licensee of the TRUSTe EU Safe Harbor Seal and abides by the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forthby the U.S. Department of Commerce and the European Union. Salesforce.com has certified that it adheres to the Safe Harbor Principles. For more information on the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework, including the Safe Harbor Principles, and to view the scope of salesforce.com's certification, please visit http://www.export.gov/safeharbor/. As part of our participation in these Safe Harbor Frameworks, we have agreed to dispute resolution by TRUSTe for disputes relating to our compliance. If you have any questions or complaints regarding our compliance with the U.S.-EU Safe Harbor Framework or the U.S.-Swiss Safe Harbor Framework, please contact us here. If contacting us does not resolve the issue, you may raise the issue with TRUSTe here.

The TRUSTe seals only apply to information that is collected, handled, or maintained through the Web sites covered by this Privacy Statement.

1. Web sites covered

This Privacy Statement covers the information practices of Web sites that link to this Privacy Statement, including: http://www.salesforce.com; http://www.appexchange.com; http://www.dreamforce.com; http://www.campaignforce.com; http://www.salesforcefoundation.org; and http://www.force.com (collectively referred to as “salesforce.com’s Web sites” or “the Company’s Web sites”).

AppExchange, http://www.appexchange.com, is an online marketplace for on-demand Web applications that run on the Company’s Force.com platform. Applications may be posted by salesforce.com and third parties. When applications are posted by salesforce.com and the application links to this Privacy Statement, this Privacy Statement applies. When applications are posted by third parties, the privacy statement of the third party applies, and this Privacy Statement does not apply.

Force.com Sites and Site.com enable salesforce.com and salesforce.com customers to create Web sites and applications that run natively on the salesforce.com platform. When Force.com Sites or Site.com Web sites are posted by salesforce.com, the site will link to this Privacy Statement, and this Privacy Statement applies. When Force.com Sites or Site.com Web sites are posted by third parties, the privacy statement of the third party applies, and this Privacy Statement does not apply.

Salesforce.com’s Web sites may contain links to other Web sites. The information practices or the content of such other Web sites is governed by the privacy statements of such other Web sites. The Company encourages you to review the privacy statements of other Web sites to understand their information practices.

2. Information collected

When expressing an interest in obtaining additional information about the Services or registering to use the Services, salesforce.com requires you to provide the Company with personal contact information, such as name, company name, address, phone number, and email address (“Required Contact Information”). When purchasing the Services, salesforce.com may require you to provide the Company with financial qualification and billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”). Salesforce.com may also ask you to provide additional information, such as company annual revenues, number of employees, or industry (“Optional Information”). Required Contact Information, Billing Information, and Optional Information about Customers are referred to collectively as “Data About salesforce.com Customers”, or in the case of Attendees, “Data About salesforce.com Attendees”.

As you navigate the Company’s Web sites, salesforce.com may also collect information through the use of commonly-used information-gathering tools, such as cookies and Web beacons (“Web Site Navigational Information”). Web Site Navigational Information includes standard information from your Web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on the Company’s Web sites (such as the Web pages viewed and the links clicked). For additional information about the collection of Web Site Navigational Information by salesforce.com and others, please click here.

3. Use of information collected

The Company uses Data About salesforce.com Customers to perform the services requested. For example, if you fill out a “Contact Me” Web form, the Company will use the information provided to contact you about your interest in the Services.

The Company also uses Data About salesforce.com Attendees to plan and host corporate events, host online forums and social networks in which event attendees may participate, and to populate online profiles for Attendees on the Company’s Web sites. Additional information on the Company’s privacy practices with respect to Data About salesforce.com Attendees may be found in additional privacy statements on the event Web sites, as the case may be. Please see here for more information on bulletin boards, blogs, or chat rooms provided by salesforce.com in connection with its corporate events.

The Company may also use Data About salesforce.com Customers and Data About salesforce.com Attendees for marketing purposes. For example, the Company may use information you provide to contact you to further discuss your interest in the Services and to send you information regarding the Company, its affiliates, and its partners, such as information about promotions or events.

Salesforce.com uses credit card information solely to check the financial qualifications and collect payment from prospective Customers and Attendees.

Salesforce.com uses Web Site Navigational Information to operate and improve the Company’s Web sites. The Company may also use Web Site Navigational Information alone or in combination with Data About salesforce.com Customers and Data About salesforce.com Attendees to provide personalized information about the Company. For additional information about the use of Web Site Navigational Information, please click here.

4. Web Site Navigational Information

Cookies, Web Beacons and IP Addresses

Salesforce.com uses commonly-used information-gathering tools, such as cookies and Web beacons, to collect information as you navigate the Company’s Web sites (“Web Site Navigational Information”). This section describes the types of Web Site Navigational Information used on the Company’s Web sites and how this information may be used.

Cookies

Salesforce.com uses cookies to make interactions with the Company’s Web sites easy and meaningful. When you visit one of the Company’s Web sites, salesforce.com’s servers send a cookie to your computer. Standing alone, cookies do not personally identify you; they merely recognize your Web browser. Unless you choose to identify yourself to salesforce.com, either by responding to a promotional offer, opening an account, or filling out a Web form (such as a “Contact Me” or a “30 Day Free Trial” Web form), you remain anonymous to the Company.

Salesforce.com uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from your computer when you close your browser software or turn off your computer. Persistent cookies remain on your computer after you close your browser or turn off your computer. Please note that if you disable your Web browser’s ability to accept cookies, you will be able to navigate the Company’s Web sites, but you will not be able to successfully use the Services.

The following sets out how salesforce.com uses different categories of cookies and your options for managing cookies’ settings:

Type of Cookies Description Managing Settings

Required cookies

Required cookies enable you to navigate the Company’s Web sites and use its features,

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