Wake-up Call Ph Not Answr Ph Not Answr Rm Clean

Date2 Day of Week Time Count Cost Keyword Memo Employee Source Room Division Department

01-01-1997 Wednesday 1 res incorrec Guest made reservations for tea. Upon arrival here found that tea reservations were for the downtown hotel Letter F&B Rest. Res.

01-01-1997 Wednesday 1 rm assign Sent to occupied room Comment Card 923 Rooms Front Office

02-01-1997 Thursday 0

03-01-1997 Friday 0

04-01-1997 Saturday 1 res incorrec Wrong type room. Moved to second room GIAF 1830 Rooms Front Office

04-01-1997 Saturday 1 rm clean Guest moved to second room. It was not clean. Moved second time. GIAF 1830 Rooms Front Office

04-01-1997 Saturday 1400 1 rm clean No clean glasses at turndown GIAF 2122 Rooms Housekeeping

04-01-1997 Saturday 1600 1 rm clean Wash cloths from previous guest left in shower GIAF 2122 Rooms Housekeeping

04-01-1997 Saturday 1 rm clean Mildew and peeling wallpaper in bathroom Comment Card 634 Rooms Housekeeping

05-01-1997 Sunday 0

06-01-1997 Monday 1600 1 res incorrec Guest reserved and confirmed several times for baby shower in Lobby Lounge. When guests arrived they were GIAF F&B Rest. Res.

06-01-1997 Monday 1 rm assign Guest checked into room showing clean and vacant, but was really still dirty GIAF 1717 Rooms Housekeeping

07-01-1997 Tuesday 1 ph not answr Reservations phones ring endlessly, then give recording GIAF Rooms Reservations

07-01-1997 Tuesday 1 ph not answr Operators put call on park for long time while they paged MOD. Call then went to voice mail recording GIAF Rooms Communication

07-01-1997 Tuesday 1200 2 ph not answr Guest called hotel from Phipps to have cab sent to pick her up. Call was transferred to VP. No answer GIAF 1503 Rooms Valet Park

07-01-1997 Tuesday 1130 4 rm assign Guest made reservation for club level 12 months ago. Did not feel 17th floor with club access only by elev GIAF 1708 Rooms Reservations

07-01-1997 Tuesday 250 1 wake-up call Guest received wake-up call at 9 p.m. which he did not order GIAF 1211 Rooms Communication

08-01-1997 Wednesday 0

09-01-1997 Thursday 2315 1 rm clean Bathroom dirty GIAF 1523 Rooms Housekeeping

09-01-1997 Thursday 1 rm clean Mold in shower grout Comment Card 1218 Rooms Housekeeping

10-01-1997 Friday 1 res incorrec Reservation was not in computer. Comment Card 925 Sales Reservations

10-01-1997 Friday 1700 1 rm assign Guest put on 17th floor after requesting 18th several months ago. GIAF 1714 Rooms Front Office

10-01-1997 Friday 945 1 rm clean Room not cleaned after guest requested it. GIAF 508 Rooms Housekeeping

10-01-1997 Friday 2330 1 rm clean Guest sensitive to cigarette smoke asked for room to be deodorized. Room was sprayed with aerosol to which GIAF 1809 Rooms Housekeeping

11-01-1997 Saturday 800 1 res incorrec Guest not given type of room requested. Suite not as described by Res. Agt. GIAF 1537 Rooms Reservations

11-01-1997 Saturday 0030 1 rm clean Hair balls on floor GIAF 1510 Rooms Housekeeping

11-01-1997 Saturday 1 rm clean Dirty glasses, dirty wash cloth in room and items missing from locked bar Comment Card 1619 Rooms Housekeeping

11-01-1997 Saturday 2300 1 want double Reserved room with 2 double beds. Got king GIAF 814 Rooms Front Office

11-01-1997 Saturday 1 want double Wrong type room assigned GIAF 814 Rooms Front Office

12-01-1997 Sunday 1 ph not answr No one answered phone in IRD Comment Card 2219 F&B In-Room Dining

12-01-1997 Sunday 1 ph not answr 50 rings before PBX answered when guest tried to place long distance call. Comment Card Rooms Communication

12-01-1997 Sunday 2345 1 rm assign Guest reserved two rooms. Sold-out status allowed only one. GIAF 1618 Rooms Front Office

12-01-1997 Sunday 1 rm clean Falling paint in service area where ice machine is. Comment Card 1020 Eng. Engineering

12-01-1997 Sunday 1 rm clean Room not clean upon check in. Comment Card 1510 Rooms Housekeeping

12-01-1997 Sunday 1 rm clean Used soap in shower, amenities used. Comment Card 2118 Rooms Housekeeping

12-01-1997 Sunday 1 rm clean Guest was checked in to room that had not been cleaned. Comment Card 1131 Rooms Front Office

12-01-1997 Sunday 930 1 rm delay Guest upset that sold-out previous night made his club level room late in being readied. GIAF 1703 Rooms Front Office

13-01-1997 Monday 1 rm assign Was put into adjoining room. Needed separate room because of security Comment Card 722 Rooms Front Office

13-01-1997 Monday 1 rm clean Glasses and cups were not removed when room was cleaned Comment Card 722 Rooms Housekeeping

14-01-1997 Tuesday 1 ph not answr In trying to arrange for wake-up call, guest let phone ring for 10 minutes with no answer. Letter Rooms Communication

14-01-1997 Tuesday 1 rm assign Guest was checked in to occupied room. Comment Card 1430 Rooms Front Office

14-01-1997 Tuesday 1022 1 rm clean Room was not cleaned FO Folio 827 Rooms Housekeeping

14-01-1997 Tuesday 1 rm clean Room not cleaned one day of stay Comment Card 1707 Rooms Housekeeping

14-01-1997 Tuesday 730 1 wake-up call Wake up call too early by two hours GIAF 1614 Rooms Communication

14-01-1997 Tuesday 1 wake-up call Guest arranged with FO for wake-up call. Did not get one. Letter Rooms Communication

14-01-1997 Tuesday 1 want king Guest called reservations three times requesting king room. Was told it was impossible GIAF 1033 Rooms Reservations

15-01-1997 Wednesday 1 check-in Guest had reservation confirmation number lacking one digit. Was not given room due to oversold situation. GIAF Rooms Front Office

15-01-1997 Wednesday 1 check-out Check-out crowded and slow J.D.Power Other Hotel Rooms Front Office

15-01-1997 Wednesday 1 res incorrec Authorization for reservations received for sold-out days. Had to change in system. Alix Martinez IDR Rooms Reservations

15-01-1997 Wednesday 1700 1 res incorrec Change done in MARSHA did not drop into ENCORE. Guest reservations did not appear. GIAF Rooms Front Office

15-01-1997 Wednesday 1955 1 rm clean Carpet stained, room dirty Tiffany Stroy IDR HOTLINE 1810 Rooms Housekeeping

15-01-1997 Wednesday 1 rm clean No toilet tissue or clean glasses Comment Card 616 Rooms Housekeeping

15-01-1997 Wednesday 900 1 wake-up call Did not receive wake-up call GIAF 1522 Rooms Communication

16-01-1997 Thursday 1 rm delay Room not ready upon check-in GIAF 1637 Rooms Housekeeping

16-01-1997 Thursday 910 1 wake-up call Guest did not receive wake up call GIAF 723 Rooms Communication

16-01-1997 Thursday 700 1 wake-up call Did not receive wake-up call GIAF 1411 Rooms Communication

17-01-1997 Friday 1 rm clean Maid service did not take used glasses and replace with clean ones. Comment Card 814 Rooms Housekeeping

17-01-1997 Friday 1 rm clean Room was cleaned only once in three days. Comment Card 814 Rooms Housekeeping

17-01-1997 Friday 1 rm clean Gift basket in room upon check-in belonged to someone else and steak house bag with leftovers in it had not Comment Card 1524 Rooms Housekeeping

18-01-1997 Saturday 1100 1 rm clean Carpet stains in room GIAF 1437 Rooms Housekeeping

19-01-1997 Sunday 1 ph not answr Guest had to make dinner reservations through F&B assistant because there was no answer to Restaurant Reser GIAF 1914 F&B Rest. Res.

19-01-1997 Sunday 1 res incorrec Guest attending Mart was not told she could get a negotiated rate through Destinations GIAF 1430 Rooms Reservations

19-01-1997 Sunday 1 rm assign Requested lower floor room (he's a fireman). Did not get. Comment Card 2203 Rooms Front Office

20-01-1997 Monday 0

21-01-1997 Tuesday 1 check-in Long line at check in Comment Card Rooms Front Office

22-01-1997 Wednesday 1 rm clean Stewarding needs to pay more attention to cleaning the Pastry Shop equipment, china Food Sanitation Other Hotel F&B Stewarding

23-01-1997 Thursday 1150 1 check-in 3 guests made their reservations in 1996 at $139. Upon check-in found that $165 rate was being applied. Karen Cizmadia IDR HOTLINE Rooms Front Office

23-01-1997 Thursday 1 rm clean Room not cleaned well...trash not emptied. Iron & ironing board not put away Comment Card 2112 Rooms Housekeeping

23-01-1997 Thursday 1 rm delay Guest was to be transferred to another room upon return from appointments. Upon arrival, no one knew about Letter 2020 Rooms Front Office

24-01-1997 Friday 0

25-01-1997 Saturday 1 check-out Problems with billing upon check-out Post-Con Rooms Front Office

25-01-1997 Saturday 1 rm clean Carpet in room worn Comment Card 417 Rooms Housekeeping

25-01-1997 Saturday 1 rm delay Guest scheduled to check-in at 3 p.m. had to wait 1 1/2 hours for room. Comment Card 1837 Rooms Front Office

26-01-1997 Sunday 0

27-01-1997 Monday 1 rm clean Exercise equipment poorly maintained, no place to put used towels. Comment Card Rooms Fitness Center

28-01-1997 Tuesday 1622 1 res incorrec 8 guests charged wrong rate Allison IDR HOTLINE Sales Reservations

28-01-1997 Tuesday 1 rm clean Room not cleaned when guest returned to it. Comment Card 633 Rooms Housekeeping

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