Revenue Management

International University College

ASSIGNMENT

E-BUSINESS

REVENUE MANAGEMENT

Prepared by

Alnorly López Zambrano

Alberto Toro Jímenez

Guillermo Rodríguez Prades

May 2013

Table of contents

I. Introduction

II. Definition

III. Literature review: Revenue / Yield management

IV. Analysis of the revenue management techniques

V. Analysis: Hotel Melia Sol y Nieve

VI. Tools used by the hotel service performance.

VII. Recommendations

VIII. Conclusion

IX. References



I. INTRODUCTION

The new tourism environment has confirmed prices control as one of the most important tools for achieving competitive advantages in a hotel distribution market.

The Yield Management philosophy whose central objective in the optimization of prizes and capacity and consequently a basic process innovation for hotels; though the implementation of this management tool has to be combined, in many cases, with the use of technology to improve its results. The Revenue Management is a management and analysis tool that helps us make decisions that drive revenue and profit of our establishments. In our days, and not just to maximize room sales but rather to optimize the hotel as a whole, with all its benefits.

The aim of this work is to evaluate the strategy by Melia Hotel - Spain in relation with cost control for the customers and of own company. Through Revenue Management decisions should we determine who is the client that gives the hotel more value in terms of total spending, and from there begin to make strategic decisions to sell. The principal objective of revenue management is to optimize the Revenue per available room.

II. Definition Revenue / Yield management

It is precisely the ability to maximize the benefit which will cause the expansion of the technique to other service sectors (business with high fixed costs and low variable costs) such as hotels, car rental companies, tour operators, etc.

If we focus on the main definitions provided about YRM, highlight the B. C. Smith, W. H. Lieberman and, finally, the P. Jones.

For Smith (1992) the YM "consists of selling the right seat, to the right customer at the right price." Others specialists such as Lieberman (1993), which provides a more consistent to the sector in which we are he says that the YM "is the practice of maximizing profit on the sale of perishable active such as hotel rooms, through price control and inventory and improving service. "Finally, would highlight the definition proposed by Jones (1999) for being the most complete of the three:

“Yield Management is a system for hotel managers who seek to maximize profits through the identification of the ability to generate profits for each of the market segments, value setting, price allocation, discounts creation and establishment of rules for the extension of an advanced reservation process and monitor the efficiency of the rules and their implementation”. Jones (2000).

III. Literature review: Revenue / Yield management

Below is the 5 steps to the success of YM in a hotel, according to Kelly Blake and Bonnie Buckhiester (2005):

- Create a group of RM: RM eel and what is a discipline. Responsibilities should be delegated to the heads of various areas related to management decision making rates, using information reporting tools to allow for a daily checklist.

- Know the hotel and competence: knowing perfectly what kind of hotel is operating, thus able to assess whether this meeting the expectations of customers. You should know that's what our competition offers dl unlike hotel in question. Comparisons should be made competitive against RevPar and occupancy percentages against for well know with whom you share the market.

- Strategically pricing: if you know the hotel and handling own rate of competition, you can take advantage and set rates a strategic way. "The right product": a hotel can classify their rooms based on their size, guidance, decor or service associated therewith such as Breakfast, room service, etc.

Using this classification can determine which product is best suited for our clients.

- Determination of profitable customer: you must assess whether the hotel reservations are being made by the major segment you target and higher rates compared to those outside the mainstream market. "Right customer": even the hotels and very specialized accommodations can be made distinction between potential customers, either based on age, purchasing power or any other characteristic of differentiation.

- Forecast demand and not just the occupation: if demand predicts controls can be taken on the choice of rates.

At first glance, the definition we have raised for Revenue Management (hereinafter MRI) can seem complex. This is due to a RM concept that forms the union of several processes:

- Demand Management – Forecasting

The main objective of the demand management is to find the perfect balance between the resources available to the company and demand by customers.

The management of demand and future nature "Demand forecasting" is known as of Forecasting. Forecasting involves the conducting estimates and demand analysis based on and historical data calculation data forecasts, in order to know the volumes of business

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